ComCom is Phonak’s hands-free smartphone and radio headset.
There is a Phonak hearing protection headset to suit every type of noise environment.
Primero DPC+ is for use in the very loudest extreme noise. Serenity DPC+ is for users who work in fluctuating noise. Serenity SPC is for users who operate in constant loud noise.
ComCom headset with boom mic
ComCom by Phonak is an ultra-light and highly comfortable communication headset providing excellent speech intelligibility and clear voice transmission in all situations. ComCom is available in several models for use with a wide range of communication devices (phones, radios, intercoms, etc.).
Due to its modular construction ComCom can be worn with custom-molded or generic ear shells, in the left or right ear. There are no parts covering or hanging off the outer ear, meaning no pressure around the head or discomfort. ComCom fits securely inside the ear, providing total freedom of movement, without fear of losing the headset.
- Long-lasting comfort
- Excellent speech intelligibility
- Crystal-clear sound
- Total freedom
- Connectors available for two-way radios, phones and select smartphones
ComCom headset with boom mic – absolute comfort and crystal-clear communication guaranteed.
A closer look at the ComCom headset’s technical specifications.
Standard boom microphone (short arm) |
|
| Microphone sensitivity | -44 (±4) dB re. 1V/Pa at 1 kHz |
| Microphone supply | 2.0V – 6.0V (1.3V – 4.0V with Earjack headset LIM Boom phone 2.5 / 3.5mm) |
| Microphone type | Electret, noise canceling |
Close-talk boom microphone (long arm) |
|
| Microphone sensitivity | -38 (+/- 4) dB re. 1V/Pa at 1kHz near field (6mm) |
| Microphone supply | 1.3V – 10V |
| Microphone type | Electret, noise canceling, close-talk |
Common specifications |
|
| Ear speaker sensitivity | 94 dBA @ 150 mVRMS |
| Ear speaker impedance | 50 Ω DC, 100 Ω @ 1 kHz |
| Maximum volume at ear speaker | 100 dB(SPL) |
| Cable pull force | 50 N |
| Operational temperature range | -20°C to +60°C |
| Electromagnetic compatibility (EMC) | EN 55022, EN 55024 |
Phonak eShells
‘eShells’ are Phonak’s custom-molded in-ear shells. Offering the best hearing protection for full-time workers who operate in noisy environments, eShells are durable hollow molds made from clinical nylon.
They are produced using a computerized 3D version of the user’s individual ear impression, which is taken beforehand by a hearing technician (a process that takes just 5 minutes).
When a Serenity or Primero DPC+ system’s earJack is clicked into an eShell, the ear is instantly and fully sealed. Only sounds that have then been attenuated (reduced) by the user’s Phonak system reach the ear drum; protecting the user from dangerous noise throughout the day.
- 100% individualized hearing protection
- Perfect in-ear fit
- Highly robust & machine washable
- Quick and cost-efficient reproduction
- Easy to maintain and assess using SafetyMeter
Generic ear shells are also available. These one-size-fits-all versions are ideal for temporary or part-time use. Contact us for more details.
ComCom Listen
ComCom Listen by Phonak is an ultra-light and highly comfortable headset for reliable and clear listening. ComCom listen is available in several models for use with a wide range of communication devices (phones, radios, intercoms, etc.).
Due to its modular construction ComCom Listen can be worn with custom-molded or generic ear shells, in the left or right ear. There are no parts covering or hanging off the outer ear, meaning no pressure around the head or discomfort. ComCom Listen fits securely inside the ear, providing total freedom of movement, without fear of losing the headset.
- Long-lasting comfort
- Excellent speech intelligibility
- Crystal-clear sound
- Total freedom
- Connectors are available for certain two-way radios, phones and smartphones
A closer look at the ComCom Listen headset’s technical specifications.
Common specifications |
|
| Ear speaker sensitivity | 94 dBA @ 150 mVRMS |
| Ear speaker impedance | 50 Ω DC, 100 Ω @ 1 kHz |
| Maximum volume at ear speaker | 100 dB(SPL) |
| Cable pull force | 50 N |
| Operational temperature range | -20°C to +60°C |
| Electromagnetic compatibility (EMC) | EN 55022, EN 55024 |
Phonak eShells
‘eShells’ are Phonak’s custom-molded in-ear shells. Offering the best hearing protection for full-time workers who operate in noisy environments, eShells are durable hollow molds made from clinical nylon.
They are produced using a computerized 3D version of the user’s individual ear impression, which is taken beforehand by a hearing technician (a process that takes just 5 minutes).
When a Serenity or Primero DPC+ system’s earJack is clicked into an eShell, the ear is instantly and fully sealed. Only sounds that have then been attenuated (reduced) by the user’s Phonak system reach the ear drum; protecting the user from dangerous noise throughout the day.
- 100% individualized hearing protection
- Perfect in-ear fit
- Highly robust & machine washable
- Quick and cost-efficient reproduction
- Easy to maintain and assess using SafetyMeter
Generic ear shells are also available. These one-size-fits-all versions are ideal for temporary or part-time use. Contact us for more details.
Headset FAQ
This section answers the questions we regularly receive about our overt radio headsets (Primero, ComCom, FreeCom and Serenity).
Note: If the information you require is not shown below, please help us improve this page by sending us your question (we will also email you our reply direct).
Are Phonak headsets fully compatible with TETRA portable radios?
Yes, absolutely. All Phonak headsets, including Primero and our various radio-enabled Serenity hearing protection headsets, can be used with TETRA-based radio systems.
How do I fit Primero correctly?
Firstly, check whether your headset is marked Left or Right (there are 2 different earpiece versions available) and insert it carefully into the correct ear canal. Then bend the retention piece into the ‘concha’ ear section of your ear to secure Primero for use.
Can Primero still pick-up my voice if I whisper?
This varies widely between users and should be tested in advance.
How does the earpiece not fall out of the ear during movement?
The headset’s built-in retention piece (the semi-circular grey component) slots securely into the concha (central outer) section of the ear, providing excellent earpiece stability.
Does it hurt to wear Primero under a helmet or mask?
Not at all. The Primero radio headset is designed to be used under such safety equipment.
Can I use Primero with a cellphone?
Unfortunately not. Primero is not able to work in so-called ‘full-duplex’ mode and must therefore be used with a Push To Talk (PTT) button. (If you require a full-duplex small team communication system, try Condor.)
Can I operate Primero with a wireless PTT?
Yes, you can synchronize either of our two wireless PTTs (Covert/Tactical) with the Primero radio headset.
Can I buy a custom-molded Primero headset?
No, Primero is a one-size-fits-all earpiece. Customized versions are not available.
Will ComCom fall out of the ear if I move or run?
No, it always stays in place. In fact this is one of the reasons ComCom radio headsets are used by many soccer referees and other sports officials.
Does ComCom work in the rain?
ComCom is splash proof, so light rain does not affect its functionality.
Do I need to have custom-molded ear shells to use ComCom?
No. You can also use our quick-fit ‘generic’ ear shells. However for long-term reliable use, customized shells are highly recommended.
Do Phonak’s in-ear systems really offer as much protection against noise as traditional ear muffs and plugs?
Yes, absolutely. It is a common misperception that you need to wear something that covers all the ears, to receive effective protection against noise. Our hearing protection is fully certified and provides highly accurate, reliable protection.
Does it hurt to wear Phonak custom-molded eShells for a long period of time?
Not at all. Many Serenity users wear their eShells for 8 – 10 hours every day.
Do Phonak generic shells provide hearing protection or do I need customized eShells to ensure I am protected?
Generic ear shells also provide certified hearing protection, however our custom-molded ‘eShells’ are recommended for heavy and/or long-term use.
Can I alter the level of attenuation (sound dampening) I receive from my Phonak system?
Yes. In the case of Phonak’s passive protection systems (such as Serenity Classic/SP/SPC and FreeCom 5000), each system offers three acoustic filter options, with each filter offering a different degree of attenuation (see Technical tab on this page).
In contrast, Phonak’s dynamic level-dependent (somtimes called ‘active’) hearing protection systemsautomatically attenuate the surrounding noise, meaning you do not need to adjust a thing.
Do eShells break easily?
No, they are highly robust thanks to their being made from clinical nylon.
How do I clean my customized eShells?
Phonak eShells can be easily cleaned with water, alcohol, or even in the washing machine (up to 60°C / 140°F).